All practical information on the delivery of your order and return procedures. If you have any questions, please feel free to contact us by email or on WhatsApp.

Summer 2026 | Delivery | Returns

Summer Information

Summer Closure

The shop will be closed from July 31st to August 28th, 2026 inclusive.

Online orders remain open all summer: you can order at any time on the website. Please allow for longer shipping times than usual for orders placed during this period.

For any questions during the summer, please write to us by email or on WhatsApp: we will respond as soon as possible. Have a great summer everyone!

Shipping Policy

Delivery

At Emmanuelle Zysman, we are committed to providing fast and reliable delivery service for all your orders. Here are the details of our processing and shipping practices.

Order Processing

All orders are processed within a maximum of 2 business days after confirmation. We do not process orders during weekends and public holidays. Once your order is placed, you will receive a confirmation email containing the details of your purchase.

Carrier

All our orders are shipped via Colissimo, a reliable delivery service that ensures fast and secure distribution of your items.

Delivery Times

Delivery times vary depending on your location. For metropolitan France, please allow between 2 and 5 business days after your order is processed. Once your package is shipped, you will receive an email containing tracking information to follow your delivery in real-time.

Shipping Costs

Delivery Zones

We deliver throughout metropolitan France, Europe, and some countries outside Europe. Please check international delivery availability at the time of ordering.

Delivery Issues

In case of delivery delay, please contact us at shop@emmanuellezysman.fr. We will do our best to resolve any issues as quickly as possible.

If your package arrives damaged, please contact us immediately with photos of the packaging and products. We will handle claims on a case-by-case basis to find a satisfactory solution.

Return Policy

Returns

At Emmanuelle Zysman, we are committed to ensuring your satisfaction. You have a right of withdrawal, and if you are not completely satisfied with your purchase, you can return your jewelry under the conditions described below.

Right of Withdrawal (14 days)

You have a period of 14 days from the receipt of your item to exercise your right of withdrawal, without having to provide any justification. The simplest way is to use our online withdrawal feature, which is free and accessible at any time during this period: Send a withdrawal request (link also available at the bottom of each page of the website). After confirmation, you will receive an acknowledgment of receipt by email mentioning the date and time of your request. You can also write to us at shop@emmanuellezysman.fr.

Exclusions

In accordance with the law, custom-made, engraved, or bespoke jewelry—crafted according to your specifications or clearly personalized—does not qualify for the right of withdrawal.

Return Conditions

Jewelry must be returned in its original, unworn condition, accompanied by all original tags and intact packaging. Your responsibility can only be engaged with regard to the depreciation of the jewelry resulting from handling other than that necessary to establish its nature, characteristics, and proper functioning.

Defective or Non-Compliant Item

If, upon delivery, your jewelry appears defective or does not conform to your order, please contact us immediately by email, describing the jewelry and the defect in detail. We will instruct you on the procedure for exchange or return of the item.

Refund

Once we are informed of your decision to withdraw, we will refund all amounts paid (including standard delivery costs) via the original payment method, no later than 14 days after this notification. We may defer the refund until the jewelry is retrieved or until you have provided proof of its shipment.

Return Costs

Return shipping costs are the responsibility of the customer, except in the case of a defective or non-compliant item—in which case, the costs are covered by Emmanuelle Zysman.

A Question?

We are here to help you

For any questions regarding delivery or returns, please write to us on WhatsApp or by email.