All practical information on the delivery of your order and return procedures. If you have any questions, please do not hesitate to contact us by email or on WhatsApp.

Delivery | Returns

Shipping Policy

Delivery

At Emmanuelle Zysman, we are committed to providing fast and reliable delivery service for all your orders. Here are the details of our processing and shipping practices.

Order Processing

All orders are processed within a maximum of 2 business days after confirmation. We do not process orders during weekends and public holidays. Once your order is placed, you will receive a confirmation email with the details of your purchase.

Carrier

All our orders are shipped via Colissimo, a reliable delivery service that ensures fast and secure distribution of your items.

Delivery Times

Delivery times vary depending on your location. For metropolitan France, allow 2 to 5 business days after your order has been processed. Once your package has been shipped, you will receive an email with tracking information to monitor your delivery in real-time.

Shipping Costs

Delivery Zones

We deliver throughout metropolitan France, in Europe, and in some countries outside Europe. Please check for international delivery availability at the time of ordering.

Delivery Issues

In case of delivery delay, please contact us at shop@emmanuellezysman.fr. We will do our best to resolve any issues as quickly as possible.

If your package arrives damaged, please contact us immediately with photos of the packaging and products. We will handle claims on a case-by-case basis to find a satisfactory solution.

Return Policy

Returns

At Emmanuelle Zysman, we are committed to ensuring your satisfaction. If, for any reason, you are not entirely satisfied with your purchase, you can return your jewelry according to the conditions described below.

Return Period and Process

You have a period of 14 days from the date of receipt of the item to make a return. To initiate a return, contact us at shop@emmanuellezysman.fr specifying your order details and the reasons for the return. We will then provide you with the necessary instructions.

Return Conditions

Jewelry must be returned in its original, unworn, undamaged condition, with all original tags and packaging intact. Any return not complying with these conditions may be refused.

Defective or Non-compliant Item

If, upon delivery, your jewelry appears to be defective or not compliant with your order, contact us immediately by email, describing the jewelry and the defect in detail. We will instruct you on the procedure for exchange or return of the item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed to your original method of payment within a reasonable timeframe.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the case of a defective or non-compliant item — in which case, the costs are covered by Emmanuelle Zysman.

A question?

We are here to help

For any questions regarding delivery or returns, please write to us on WhatsApp or by email.