All practical information regarding the delivery of your order and return procedures. If you have any questions, please do not hesitate to contact us by email or on WhatsApp.

Delivery | Returns

Shipping Policy

Delivery

At Emmanuelle Zysman, we are committed to providing fast and reliable delivery service for all your orders. Below are the details of our processing and shipping practices.

Order processing

All orders are processed within a maximum of 2 business days after confirmation. We do not process orders on weekends or public holidays. Once your order has been placed, you will receive a confirmation email containing the details of your purchase.

Carrier

All our orders are shipped via Colissimo, a reliable delivery service that ensures fast and secure distribution of your pieces.

Delivery times

Delivery times vary depending on your location. In mainland France, expect between 2 and 5 business days after your order is processed. Once your package is shipped, you will receive an email containing tracking information to follow your delivery in real-time.

Shipping costs

Delivery zones

We deliver throughout mainland France, Europe, and certain countries outside of Europe. Please check international delivery availability at the time of checkout.

Delivery issues

In case of a delivery delay, contact us at shop@emmanuellezysman.fr. We will do our best to resolve any issue as quickly as possible.

If your package arrives damaged, contact us immediately with photos of the packaging and the products. We will handle claims on a case-by-case basis to find a satisfactory solution.

Return Policy

Returns

At Emmanuelle Zysman, we are committed to ensuring your satisfaction. You have a right of withdrawal and, if you are not entirely satisfied with your purchase, you may return your jewelry under the conditions described below.

Right of withdrawal (14 days)

You have a period of 14 days from the receipt of your item to exercise your right of withdrawal, without having to justify your decision. The easiest way is to use our online withdrawal feature, which is free and accessible at any time during this period: Send a withdrawal request (link also available at the bottom of every page on the site). After confirmation, you will receive an acknowledgment of receipt by email mentioning the date and time of your request. You can also write to us at shop@emmanuellezysman.fr.

Exclusions

In accordance with the law, bespoke, engraved, or made-to-order jewelry—crafted according to your specifications or clearly personalized—does not qualify for the right of withdrawal.

Return conditions

Jewelry must be returned in its original condition, unworn, and accompanied by all original tags and packaging intact. Your liability may only be engaged with respect to the depreciation of the jewelry resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the item.

Defective or non-conforming item

If, upon delivery, your jewelry appears defective or does not conform to your order, contact us immediately by email with a detailed description of the jewelry and the defect noted. We will provide you with instructions for the exchange or return of the item.

Refund

Once we are informed of your decision to withdraw, we will refund all payments received (including standard delivery costs) via the original payment method, no later than 14 days after this notification. We may defer the refund until the jewelry has been recovered or until you have provided proof of its shipment.

Return shipping costs

Return shipping costs are the customer's responsibility, except in the case of a defective or non-conforming item—in which case, the costs will be covered by Emmanuelle Zysman.

A question?

We are here to help

For any questions regarding delivery or a return, write to us on WhatsApp or by email.