Terms of use
GENERAL CONDITIONS OF SALES AND USE
This website is operated by the French limited liability company Tigres d'Or sarl. These “General Conditions” govern the use of this site, orders placed on it, as well as all contracts concluded between us and you through this site. Please read these General Conditions carefully. By using this site, you agree to be bound by these Terms and Conditions. We may modify them at any time.
1 How to place an order?
1.1 To place an order, you must follow the online purchasing procedure to finalize your order. You will then receive an email from us confirming receipt of your order.
1.2 All orders are subject to our agreement. We will confirm our agreement by sending you another email confirming dispatch of the item ordered (the “Order Confirmation”). The contract concluded between you and us will only be formed when you have received our Order Confirmation and will only relate to the item indicated therein.
1.3 By placing an order on this site, you guarantee that you are at least 18 years old and have the legal capacity to enter into contracts.
1.4 In the event of supply difficulties or if the items are no longer available, we will inform you and refund all amounts already paid.
1.5 The items offered on this site can only be delivered to countries where this site can be consulted. In fact, we have blocked access to the store and its ordering functions in territories that we cannot deliver correctly.
2 Prices
2.1 We charge the prices indicated on our site. These prices include applicable VAT. Delivery costs will be invoiced additionally and will appear in the summary of total costs before finalizing your order. The accepted payment method is described on our site.
3 Delivery and right of ownership
3.1 We will endeavor to fulfill your order no later than the delivery date indicated in the Order Confirmation or, failing that, within 14 days of the date of the Order Confirmation, except in exceptional circumstances. If it proves impossible to deliver your order to the address indicated within this 14-day period, we will contact you before it expires.
3.2 If we are unable to deliver after two attempts, we will try to find a safe place to drop off your parcel. We will leave a message explaining where to find your package and how to collect it. If you are not present at the delivery point at the agreed time, please contact us to arrange another delivery date.
3.3 The transfer of ownership of the items will only take place after full payment of all sums due for the items, including delivery costs, or after their delivery, if this is later.
4 Intellectual property rights
4.1 You acknowledge and agree that we and our licensors will at all times retain all intellectual property rights in all materials and content on the Site. You agree not to use this proprietary information and materials in any manner except to use this site in accordance with these Terms and Conditions.
5 Returns
Right to retract
5.1 You have 14 days from the date of receipt of the item to withdraw, without having to provide reasons. If you wish to exercise this right of withdrawal, you can do so by respecting the instructions and conditions described on this page (“How to exercise your right of withdrawal?”) of our site. You will also find the form to use to exercise your right of withdrawal.
Return of a defective item 5.2 If upon delivery the item appears to be defective or does not conform to your order, please contact us immediately by e-mail or in writing, describing the item and its defects in detail. We will then tell you what to do.
6 Liability
6.1 This site and our articles have been developed with the greatest care and know-how. However, we cannot guarantee that our site will be available at all times and that the information it contains is complete, accurate or up to date. To the extent authorized by legal provisions of public order, we decline all liability for damages linked to the use of our site or the information it contains, or which may result therefrom. You use our site at your own risk.
6.2 Notwithstanding the above, the amount of our liability for items purchased on our site is limited to the purchase price you paid for these items, unless the damage suffered results from gross and/or deliberate negligence on the part of your part.
6.3 Our site may contain links to other websites. You acknowledge that we have no influence on these sites and cannot incur any liability for them. If you visit these sites, we recommend that you read the terms and conditions and privacy policies contained therein.
7 Personal data
7.1 You guarantee the accuracy of all data that you communicate to us via our site or by any other means.
7.2 The personal data that we collect as part of this site are subject to our Confidentiality Charter.
8 Account and access
8.1 You can create a personal account on our site by following the registration procedure described there. We reserve the right to close your account or limit or prohibit your access to our site if we have reason to believe that you are not complying with these General Conditions.
9 Miscellaneous
9.1 These General Conditions are subject to French law.
9.2 Any dispute relating to these General Conditions will be submitted to the competent court under French law.
9.3 Legal provisions concerning the mandatory application of national or international consumer protection law remain unaffected.
CONTACT DETAILS
If you have any questions relating to the above, please contact us.
Customer Service Emmanuelle Zysman
33 rue de Grenelle - 75007 Paris - France
Customer Service telephone number: +33-1 42 52 01 00
Tigres d’Or sarl
81 rue des Martyrs
75018 Paris
France
Such. +33 (1) 42 52 01 00
E-mail: contact@emmanuellezysman.fr
VAT number:
FR 45452725880
HOW TO EXERCISE YOUR RIGHT OF WITHDRAWAL?
Right to retract
You have the right to withdraw from this contract without giving any reason within 14 working days after receipt (14 days for purchases made from France only). The withdrawal period will expire 14 working days after the date on which you, or a third party designated by you, other than the carrier, takes physical possession of the items or, in the case of an order for several items delivered separately, of the last article.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract concerned by an unequivocal declaration. For this purpose, you can send us an email, from the same email account as that used for your purchase. We will immediately send you an acknowledgment of receipt of your message by email. You can also inform us of your decision to withdraw by another unequivocal declaration (for example by post) addressed to Emmanuelle Zysman (33 rue de Grenelle - 75007 Paris, France). To do this, you can use the withdrawal form below, but this is not obligatory. To ensure that the withdrawal period is respected, you simply need to send your declaration of exercise of the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
In the event of withdrawal, we will reimburse you for all sums you have paid to us, including delivery costs, without undue delay and in any event within 14 days from the date on which you notify us of your decision to withdraw from this contract. We will make this reimbursement using the same payment method that you used during the initial transaction, unless you expressly agree; in any event, you will not incur any costs as a result of this reimbursement. We may withhold this refund until we have received the returned items or proof that you have returned the items, whichever comes first.
You must return the items to us or hand them over to us without undue delay and in any event within 14 days from the date on which you notify us of your decision to withdraw from this contract. This deadline will be respected if you return the items to us before the expiration of the 14 day period. The costs directly related to the return of the items will be your responsibility.
Source: Article L121-20 by Order No. 2001-741 of August 23, 2001.
Exceptions
You will not be able to withdraw if the item concerned:
was made according to your requirements or if the item was personalized (engraving, stamped letters, etc.);
During the withdrawal period, it is your responsibility to take reasonable care of the item in your possession. We reserve the right to withhold, as compensation, part of the price of the returned item if, during the withdrawal period, the item has been damaged or has been used beyond what is necessary for verification of the item by you.
RETURN POLICY FOR DEFECTIVE GOODS
We guarantee that the products will comply with the Contract as provided for in articles L. 217-4 et seq. of the French Consumer Code and we guarantee the products against hidden defects within the meaning of articles 1641 et seq. of the French Civil Code. If the product you have purchased does not conform to the contract, you have a period of two years from the date of delivery of said product to make a complaint under the French Consumer Code and are not required to provide proof of the existence of a lack of conformity. You can choose between repair or replacement of the product in question, unless one of the options is significantly more expensive than the other, in which case the Seller may proceed with the less expensive option, in accordance with the provisions of the article L. 217-9 of the French Consumer Code. Furthermore, you also benefit from a guarantee against hidden defects in the product(s) purchased within the meaning of article 1641 of the French Civil Code. In this case, you can choose between cancellation of the sale or a reduction of the sale price in accordance with article 1644 of the French Civil Code.
If any Goods you have ordered are damaged or defective upon delivery or have developed a defect, you have one or more legal remedies, depending on when you notify us of the problem, in accordance with your legal rights. If you believe that the Goods have been delivered damaged or faulty or have developed a defect, you must notify us as soon as possible, preferably in writing, giving your name, address and Order reference. Nothing in this paragraph affects your legal rights.
DISPUTES
“In the event of a dispute between the professional and the consumer, they will endeavor to find an amicable solution.
In the absence of an amicable agreement, the consumer has the possibility of contacting the consumer mediator to whom the professional reports, namely the Association of European Mediators (AME CONSO), free of charge, within one year of the complaint. written addressed to the professional.
The referral to the consumer mediator must:
- either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com ;
- or by mail addressed to AME CONSO, 197 Boulevard Saint-Germain - 75007 PARIS. "