Opening times

GRENELLE SHOP
33, rue de Grenelle
75007 Paris
Tel : +33-1 42 22 05 57
Tuesday to Friday, from 11am to 7pm. Saturdays from midday to 8pm.

MARTYRS SHOP
81, rue des Martyrs
75018 Paris
Tel : +33-1 42 52 01 00
Tuesday to Friday, from 11am to 2pm and from 3pm to 7pm.
Saturdays from 11am to 7pm.

Contact us

To provide the best service possible and advise you in the shop, please send your requests for information preferably by email to the address below:
contact@emmanuellezysman.fr

We will reply as soon as possible.

We are also keen to receive your opinions, criticism or any other feedback that can help make us the shop a place where our customers feel at home.

However if your query is not addressed in our FAQ section, please call us on 33-1 42 52 01 00.

FAQ

CAN I MAIL ORDER?
Yes. If you have chosen a model in the ‘gift list’ section, send us your order by email, fax or over the phone, Tuesday to Friday, 11am to 7pm. We will give you details on the costs involved for your order, its availability and if not in stock, how long it will take to create. You can pay remotely by simply giving us your credit card number (except AmEx). We will post your order as soon as possible.
Jewellery remotely purchased is sent with an invoice and subject to the same exchange condition as items bought in the shop.

DO YOU EXCHANGE GIFTS AND PURCHASES?
Of course, within one month, on presentation of your credit card receipt or proof of sale for all purchases by cash or cheque. If you don’t find anything you fancy the same day we will give you a credit note valid for six months.

CAN IT BE REPAIRED?
Absolutely EVERYTHING can be repaired! (everything that has been purchased in the shop...) We are happy to repair all our jewellery, free of charge for the majority of cases, even in the unlikelihood it “snapped off all on it’s own”. Don’t hesitate to tell us how the jewellery really broke, we still won’t charge you.

DO YOU CHARGE FOR REPAIRS?
In the majority of cases, repairs are free of charge. We may request payment if the jewellery was purchased several years ago and is seriously damaged, or, for example, if a key feature is missing. In this case the replacement will be charged at cost price.
Please note: we can recreate a single earring if you have lost one. It will be charged half the price of a pair - depending on the availability of stones.
However we provide earring backs with every pair purchased to avoid possible dramas!

HOW LONG DO REPAIRS TAKE?
Most repairs are ready within a week - except in cases when replating a piece of jewellery in a gold bath, reshaping/resizing or setting a stone proves more complicated, or when we have to track down a lost element not in stock in the workshop. For such jobs we don’t fix a date on the repair ticket but phone you when it is ready.
Download our ring size document
You can download a ring size document here and print it (check 100% print option), to ensure your accurate ring size.

MY SILVER JEWELLERY HAS OXIDISED, WHAT DO I DO?
Silver may oxidise in humid conditions (extreme tropical weather, in the sea, sweat, perfumes...) or through exposure to light (when the jewellery remains in the open air when not being worn).
You can clean it by brushing with water and soap or washing up liquid, or soaking (certain stones must not be immersed) in the special solution on sale in the shop €3. For tackling tough jobs and extremely fragile jewellery we have special tools in our workshop.

THE GOLD PLATING ON MY VERMEIL JEWELLERY HAS FADED, WHAT DO I DO?
If the gold plating on your vermeil jewellery has faded over time we can replace it. See “MADE IN ZYSMAN/Metals and Stones” section.
CAN YOU ENGRAVE ON THE BACK OF A MEDALLION?
Yes, it’s possible. Rates depend on the length of the inscription and type of metal.

CAN YOU ENGRAVE INSIDE A RING?
Yes, it’s possible. Rates depend on the length of the inscription and type of metal.

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